Refunds
The Refunds page shows all refund transactions synced from your NMI gateway.
Refund List
| Column | Description |
|---|
| Description | Refund description from NMI |
| Original Transaction | Link to the original sale transaction (clickable) |
| Customer | Customer name and email |
| Amount | Refund amount |
| Date | When the refund was processed |
Metrics
- Total Refunded — Sum of all refund amounts in the period
- Refund Count — Number of refund transactions
- Refund Rate — Refund amount / gross revenue
Initiating Refunds
Refunds can be initiated from the Transaction Detail page by clicking the Refund button. This sends a refund request through the NMI API.
Refunds are processed through your NMI gateway and are irreversible. The refunded amount is deducted from your next settlement.
