> ## Documentation Index
> Fetch the complete documentation index at: https://test-docs.upayments.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> Track and manage refund transactions

# Refunds

The Refunds page shows all refund transactions synced from your NMI gateway.

## Refund List

| Column                   | Description                                       |
| ------------------------ | ------------------------------------------------- |
| **Description**          | Refund description from NMI                       |
| **Original Transaction** | Link to the original sale transaction (clickable) |
| **Customer**             | Customer name and email                           |
| **Amount**               | Refund amount                                     |
| **Date**                 | When the refund was processed                     |

### Metrics

* **Total Refunded** — Sum of all refund amounts in the period
* **Refund Count** — Number of refund transactions
* **Refund Rate** — Refund amount / gross revenue

## Initiating Refunds

Refunds can be initiated from the **Transaction Detail** page by clicking the **Refund** button. This sends a refund request through the NMI API.

<Warning>
  Refunds are processed through your NMI gateway and are irreversible. The refunded amount is deducted from your next settlement.
</Warning>